Home Experience Technology Education


Bachelor of Science, with Honors, University of Tennessee.


Managing Through Change, Being Prepared for Change, Overcoming the Challenges of Change, Managing Change, Managing Change and Innovation, Coaching: Bringing Out the Best in Others, Battelle Institute Leadership Program, Coaching for Optimal Performance.

Process Improvement

Process Management, Waste Free Wachovia, Franklin Time Management, Continuous Improvement, Capability Maturity Model (CMMI), Six Sigma Overview.

Team Building

Developing High Performance Teams Series, Five Dysfunctions of a Team Workshop, Developing Team Performance, Basic Principles of Teamwork, Clarifying Team Roles and Responsibilities, Resolving Team Conflicts.

Employee Development

Starting Employee's Off Right, Managing Performance Challenges, Managing Compensation, Managing Individual Performance, Performance Planning and Appraisal, Dealing with Emotional Behavior, Establishing Performance Expectations, Giving Constructive Feedback, Recognizing Positive Results.


Delivering Successful Presentations, Communicating as a Leader Series, Facilitating for Results, Clarifying Customer Expectations, Getting Good Information from Others, Getting Your Ideas Across, Meeting Management (Facilitation), Communication Types and Preferences, Dale Carnegie Course.


Professional Consultants Curriculum and Workshop, e-Business Testing, Remote Performance Testing, Performance Management, Server Consolidation, End to End Performance Monitoring.


IT Sarbanes-Oxley, Code of Ethics and Business Conduct, Diversity Awareness Curriculum, Enterprise Compliance and Ethics, IT Policies and Standards.

Governance and Security

Labor Relations, Risk and Governance, IT Change Management, Managing Projects to Success, Privacy and Information Security Series.


IT Finance Series, Finance for Managers, Anti-Money Laundering and Terrorist Financing, ABA Bankcard School.


SHARE Meetings, z/OS Technical Conferences, DB2 Technical Conference.